{"id":495,"date":"2022-09-14T19:19:13","date_gmt":"2022-09-14T11:19:13","guid":{"rendered":"https:\/\/hkist.org.hk\/?page_id=495"},"modified":"2026-01-02T17:28:00","modified_gmt":"2026-01-02T09:28:00","slug":"complaint-handling-procedure","status":"publish","type":"page","link":"https:\/\/preview-php85.dzine.org\/hkist\/conduct-and-discipline\/complaint-handling-procedure\/","title":{"rendered":"Complaint Handling Procedure"},"content":{"rendered":"<h2>Complaint Handling Procedure<\/h2>\n<p><a class=\"pdf-link d-flex align-items-center\" href=\"https:\/\/preview-php85.dzine.org\/hkist\/wp-content\/uploads\/2022\/09\/Doc.-No.-7-HKIST-B-CHP-v2.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-pdf fa-2x\"><\/I>Complaint Handling Procedure (effective on 25 August 2022)<\/a><\/p>\n<p><a class=\"pdf-link d-flex align-items-center\" href=\"https:\/\/preview-php85.dzine.org\/hkist\/wp-content\/uploads\/2025\/11\/HKIST-B-CHP-v3-EN.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-pdf fa-2x\"><\/I>Complaint Handling Procedure (effective on 22 May 2025)<\/a><\/p>\n<p><a class=\"pdf-link d-flex align-items-center\" href=\"https:\/\/preview-php85.dzine.org\/hkist\/wp-content\/uploads\/2025\/11\/HKIST-B-CHP-v3-appendices_E\uff2e.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-pdf fa-2x\"><\/I>The Workflow Of Complaint Handling<\/a><\/p>\n<p><a class=\"pdf-link d-flex align-items-center\" href=\"https:\/\/preview-php85.dzine.org\/hkist\/wp-content\/uploads\/2025\/05\/Complaint_formA-v3.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-pdf fa-2x\"><\/I>Complaint Form A<\/a><\/p>\n<p><a class=\"pdf-link d-flex align-items-center\" href=\"https:\/\/preview-php85.dzine.org\/hkist\/wp-content\/uploads\/2025\/05\/Complaint_formB-v3.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-pdf fa-2x\"><\/I>Complaint Form B<\/a><\/p>\n<p>For reporting complaints or disciplinary enquiries, please note that,<\/p>\n<p>1.\tThe provision of your personal data to the Hong Institute of Speech Therapist (HKIST) is voluntary.<br \/>\n2.\tAll personal data submitted will only be used for purposes which are directly related to your complaints or enquiries, and may be disclosed to agencies who are authorised to receive information for the same purposes.<br \/>\n3.\tYou have the right to request access to and correction of your personal data submitted in accordance with the Personal Data (Privacy) Ordinance. Request for access or correction of personal data should be made in writing to info@hkist.org.hk. <\/p>\n<p>TERMS and CONDITIONS<br \/>\n1.\tThe provision of your personal data and other information to the HKIST is voluntary. The HKIST reserves the right to request any incomplete information or any information the HKIST thinks fit. Should you fail to provide the requested information, the HKIST may not proceed with the complaint handling procedure.<br \/>\n2.\tShould the complaint or enquiries be filed to any other organizations, the HKIST reserves the right to request you to provide the information, progress and results of the complaint filed to those organizations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complaint Handling Procedure Complaint Handling Procedure (effective on 25 August 2022) Complaint Handling Procedure (effective on 22 May 2025) The Workflow Of Complaint Handling Complaint Form A Complaint Form B For reporting complaints or disciplinary enquiries, please note that, 1. The provision of your personal data to the Hong Institute of Speech Therapist (HKIST) is [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":11,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-495","page","type-page","status-publish","hentry","pmpro-has-access"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint Handling Procedure - The Hong Kong Institute of Speech Therapists<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Handling Procedure - The Hong Kong Institute of Speech Therapists\" \/>\n<meta property=\"og:description\" content=\"Complaint Handling Procedure Complaint Handling Procedure (effective on 25 August 2022) Complaint Handling Procedure (effective on 22 May 2025) The Workflow Of Complaint Handling Complaint Form A Complaint Form B For reporting complaints or disciplinary enquiries, please note that, 1. 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